Return & Refund Policy

At Dark Labs, we are committed to customer satisfaction and transparent policies. Please review the terms below before initiating a return.

Return Eligibility

Timeframe

Return requests must be submitted within 30 days of the delivery date.

Condition

To qualify for a refund, items must be:

  • Unopened

  • Factory-sealed

  • Unused

  • In original packaging

All safety seals must remain intact.

Apparel

Clothing items must be unworn, unwashed, and returned with all original tags attached.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or broken-seal dietary supplements

  • Used or tampered products

  • Digital products (e-books, guides, downloadable content)

  • Clearance or “Final Sale” items

Due to health and safety regulations, we strictly do not accept returns of opened supplements.

Restocking Fees

To cover inspection and restocking costs, the following fees apply:

  • $10.00 per returned dietary supplement unit

  • $6.00 per returned apparel item

Restocking fees are applied per returned unit and are waived in cases of damaged or incorrect items.

How to Initiate a Return

Please do not send items back without prior authorization.

Step 1: Contact Support

Email info@darklabs.pro with your Order ID and reason for return.
We aim to respond to all return requests within 1–2 business days.

Step 2: Authorization

If approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Ship Your Item

  • All returns must be sent to our facility in Tulsa, Oklahoma, USA.

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We strongly recommend using a trackable shipping service.

  • Dark Labs cannot guarantee receipt of returns sent without tracking.

Returns sent without prior authorization may be refused.

Refund Processing

Once your return is received and inspected by our warehouse team:

  • You will receive email confirmation of approval or rejection.

  • If approved, your refund (minus original shipping costs and applicable restocking fees) will be issued to the original method of payment.

  • Please allow 5–10 business days for your bank to process and post the refund.

Refunds are issued only after returned items pass inspection and meet return eligibility criteria.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at info@darklabs.pro and include clear photos of the issue.

In these cases:

  • Dark Labs will cover return shipping costs

  • A replacement will be sent immediately, or

  • A full refund (including original shipping charges) will be issued

Lost Shipment Claims

If your package is lost in transit and not marked as delivered, you must contact us within 7 days of the expected delivery date.

If a package is marked as “Delivered” by the carrier but cannot be located, customers must first contact the shipping carrier to initiate an investigation. Dark Labs will assist by providing shipment confirmation and tracking documentation.

Customer Support & Dispute Resolution

We encourage customers to contact our support team before initiating a chargeback. We are committed to resolving disputes quickly and fairly.